Refund policy

30-Day Stemulation Satisfaction Guarantee

We stand behind the quality and performance of Stemulation Skin Care. If you are not satisfied with a Stemulation product, please contact us within 30 days of receiving your order at GLOW@stemulation.com or 888.937.1110.

Our customer care team will provide return instructions and help determine the appropriate refund or replacement. Opened Stemulation skincare products may be eligible under our 30-day satisfaction guarantee when you are unhappy with the product’s performance.

Please contact us before sending a return. Products returned without prior authorization or return instructions may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or you received the wrong product, please contact us promptly at GLOW@stemulation.com so we can evaluate the issue and make it right.

Returns

Return requests must be made within 30 days of receiving your order. Once your return request is approved, our customer care team will provide instructions on how and where to send the product.

Unless otherwise required by law, return shipping costs may be the responsibility of the customer. Please contact us before returning any product so we can provide the appropriate instructions.

Exceptions

Gift cards and products specifically designated as final sale are not eligible for return unless otherwise required by law.

If you have questions about whether a particular purchase qualifies for return, please contact us at GLOW@stemulation.com or 888.937.1110.

Exchanges

If an exchange is appropriate, our customer care team will provide instructions. In some cases, the fastest option may be to complete an approved return and place a separate order for the replacement item.

Refunds

Once an approved return is received and reviewed, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days after approval for the refund to appear, depending on your bank or credit-card provider.

If more than 15 business days have passed since we approved your refund, please contact us at GLOW@stemulation.com.

European Union Customers

Customers receiving merchandise in the European Union may also have statutory cancellation and return rights applicable to their purchase. Nothing in this policy limits consumer rights that cannot be excluded under applicable law.

Our Commitment

It is critically important to us that our customers have an exceptional product experience. We are passionate about the quality and efficacy of Stemulation products and are here to help you find the right products and routine for your skin.